Parasuramani (1985) loodud mudel selgitamaks viit lõhet, mis põhjustavad lõhesid kliendi poolt tajutud kvaliteedi ja tegelikkuses püüeldava kvaliteedi vahel
a model, highlighting the main requirements for delivering high quality service which identifies five gaps as causes for unsuccessful service delivery has been formulated by Parasuraman et al (1985)
Online Language Learning Tool SkELL allows users to search for phrases in sentences, collocates and similar words. These examples have been automatically selected and may contain errors.
