processes of facilitating, guiding, coaching, educating, prompting, listening, reflecting encouraging, or otherwise collaborating with people so that individuals, groups, agencies, or organizations have the means and opportunity to be involved in solving their own problems, process of creating opportunities to participate in life’s tasks and occupations irrespective of physical or mental impairment or environmental challenges, kliendikeskne protsess, kus kliendile luuakse võimalusi, teda suunatakse, juhendatakse, nõustatakse ning julgustatakse otsustama, korraldama ja sooritama talle tähendust omavaid ja meelepäraseid tegevusi