et

teenuseplaan

1

Terminological databases

Teenuste valdkonna terminibaas

ID 460221 Last modified 13.10.2023
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teenuseplaan
teenuste plaan
  • klienditeekonna kaardistamine teenindusprotsesside kindlakstegemiseks, võimalike ebaõnnestumispunktide eraldamine ja teekonna ajaraami määramine
  • mapping out of a service journey identifying the processes that constitute the service, isolating possible fail points and establishing the time frame for the journey
  • a diagram that visualizes the relationships between different service components — people, props (physical or digital evidence), and processes — that are directly tied to touchpoints in a specific customer journey
teenuseplaan
teenuste plaan

Teenuste valdkonna terminibaas

ID 583601 Last modified 07.06.2023
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  • teenuse optimeerimise, teenuse deisaini ja positsioneerimise töövahend, mis näitab teenuse kohaletoimetamise protsessi kliendi perspektiivist
  • service blueprint

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