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kliendikogemuse komponent, mis on seotud kliendi kaasatusega, kogemuse mõõtme ja kestuse ning kliendi valentsusega, the top five customer service qualities are expertise, empathy, speed, flexibility, and preparedness
teenuse omadus . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/teenuse%20omadus/1/est (15.07.2026)
