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teeninduses töötaja seisukohast olulised loomuomadused ja harjumuste kogum ning suutlikkus teisi inimesi teenindada, the individual's overall ability to see, understand and relate withcustomers in an objective, unbiased yet effective and balanced manner
teeninduskompetentsid . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/teeninduskompetentsid/1/est (08.08.2026)
