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teenusedisaini töövahend, milles hüpoteetilise loo toel kirjeldatakse piisavalt üksikasjalikult ja mõtestatult teenuse konkreetset aspekti, a useful service design tool to explore aspects of the current service experience and the possibilities for improvement
stsenaariumidisain . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/stsenaariumidisain/1/est (02.07.2026)
