interdistsiplinaarne lähenemine inimeste, tehnoloogiate ja teabe jagamiseks mõeldud teenuste süsteemide uurimisele, disainimisele ja rakendamisele
an interdisciplinary approach to the study, design, and implementation of service systems intended as complex organization of people, technologies and shared information
one way to help achieve that goal was by creating a service science discipline, which addresses the problem head-on by using science, technology and business acumen to improve the productivity, quality and innovation in services
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