en

service quality

1

Terminological databases

Teenuste valdkonna terminibaas

ID 460233 Last modified 03.03.2025
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  • kliendi ootuste ja kogetud teeninduse subjektiivne võrdlus
  • an assessment of how well a delivered service conforms to the client’s expectations
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Teenuste valdkonna terminibaas

ID 460273 Last modified 07.06.2023
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  • hinnang selle kohta, kui hästi vastab kogetud teenus kliendi ootustele
  • Issues involved in measuring and assuring quality in services, involving issues such as perception and measurement of quality, methods and processes to control and assure quality, human error and its impact on quality, and standards.

Teenuste valdkonna terminibaas

ID 579691 Last modified 07.06.2023
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  • kliendi ootuste ja kogetud teenuste subjektiivsest võrdlusest
  • an assessment of how well a delivered service conforms to the client’s expectations
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Teenuste valdkonna terminibaas

ID 615360 Last modified 07.06.2023
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  • kliendikogemuse komponent, mis on seotud kliendi kaasatusega, kogemuse mõõtme ja kestuse ning kliendi valentsusega
  • the top five customer service qualities are expertise, empathy, speed, flexibility, and preparedness
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teenuse omadus

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