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juhis, mis teavitab ja kujundab kliendi suhet ettevõttega igal sammul kogu kliendikogemuse jooksul, a company’s guideline that inform and shape the customer’s relationship with the business at every step throughout the customer experience
service instruction . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/service%20instruction/1/eng (12.07.2026)
