uus või oluliselt täiustatud teenuse kasutusele võetud teenuse kontseptsioon, mis põhineb mingil tehnoloogial või süstemaatilisel meetodil, service-sector innovation derives less from investments in formal R&D and draws more extensively on acquisition of knowledge from outside sources. The role of newly established firms in innovative activity is greater in services than in manufacturing, so that entrepreneurship is also a key driver of service innovation