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reeglid või juhised, mis teavitavad ja kujundavad kliendi suhet ettevõttega igal sammul kogu kliendikogemuse jooksul, a company’s rules or guidelines that inform and shape the customer’s relationship with the business at every step throughout the customer experience
customer service standard . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/customer%20service%20standard/1/eng (03.07.2026)
