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kliendi reaktsioon toodete või teenuste vastavusele tema ootustele ja vajadustele, a measure of how happy customers feel when they do business with a company
customer satisfaction . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/customer%20satisfaction/1/eng (04.07.2026)
