kogu periood, mis algab kliendi esimesest kokkupuutepunktist teenust pakkuva organisatsiooniga ja lõpeb kliendi väljumisega organisatsiooni suhteväljast
illustrates how the customer perceives and experiences the service interface along the time axis considering the phases before, while and after actual interaction with the service
The customer journey illustrates how the customer perceives and experiences the service interface along the time axis considering the phases before, while and after actual interaction with the service.
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