koordineeritud ja loogiliselt järjestatud tegevuste kogum ja nendega seotud ressursid, mis loovad mingit väärtust kliendile
a collection of inter-related events, activities, and decision points that involve a number of actors and objects, which collectively lead to an outcome that is of value to at least one customer
a collection of inter-related events, activities, and decision points that involve a number of actors and objects, which collectively lead to an outcome that is of value to at least one customer
