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teenuseosutajast ja teenustest aru saamine äri vaatekohast lähtudes ja äripoolest aru saamine teenuseosutaja vaatekohast lähtudes, the internal processes that will have the greatest impact on customers’ satisfaction and achievement of an organization’s financial objectives
business perspective . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/business%20perspective/1/eng (02.07.2026)
