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intangibility, heterogeneity, inseparability, perishability, teenuseid toodetest eristavad karakteristikud: mittemateriaalsus, heterogeensus, samaaegsus (simultaansus), säilimatus
IHIP tunnused . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/IHIP%20tunnused/1/est (06.07.2026)
