A model of decision-making that describes the reality of decision-making that is often haphazard and serendipitous. It emphasizes the role of chance in decision-making, but can also be engineered by facilitating these chance meetings in the workplace and by creating spaces for interactions between a diverse range of employees., Otsuste tegemise mudel, mis põhineb juhuslikkusel ja läbimõtlematusel. Otsuseid ei langetata selge ja kaalutletud protsessi tulemusel, vaid juhuslikkuse või ettetuleva (hea) juhuse korral.