tegutsemine nii, et ei otseseid teenuseosutajaid ega ka teisi ettevõtjaid ei karistata nende tegevuse, tegemata jätmise või otsuste pärast, mis vastavad nende kogemusele ja koolitusele, talumata samas, a culture in which frontline personnel are comfortable disclosing errors, including their own, while maintaining professional accountability, recognizing individual practitioners should not be held ac, a culture in which front-line operators or others are not punished for actions, omissions or decisions taken by them that are commensurate with their experience and training, but where gross negligenc