protsess, mis vastutab teenustaseme lepete läbirääkimiste ja sõlmimiste eest ning kindlustab lepetest kinni pidamise
The Process responsible for negotiating Service Level Agreements, and ensuring that these are met.
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Teenustaseme haldus peab tagama, et kõik IT teenuste halduse protsessid, opereerimistaseme lepped ja partnerlepingud oleksid kokku lepitud teenustaseme sihtidele kohased. Teenustaseme haldus tegeleb teenustasemete seire ja aruandlusega ning esitab klientidele regulaarseid ülevaateid.
Service Level Management is responsible for ensuring that all IT Service Management Processes, Operational Level Agreements, and Underpinning Contracts, are appropriate for the agreed Service Level Targets. Service Level Management monitors and reports on Service Levels, and holds regular Customer reviews
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