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tulemus, mida on võimalik objektiivselt mõõta ja hinnata, outcome of the service production process what the customer receives as a result of interactions with the service firm (e.g. a meal in a restaurant, a bed in a hotel)
tehniline kvaliteet . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/tehniline%20kvaliteet/1/est (21.07.2026)
