en

service level agreement

1

Terminological databases

EKI terminibaas Esterm

ID 735361 Last modified 03.05.2024
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Domain air trafficair traffic control
  • organisatsioonide vahel sõlmitava teenuslepingu osa, kus lepitakse kokku teenuste kindlas tasemes, eelkõige seoses andmesideteenuse kvaliteedi ja toimivusega
  • that part of a service contract between organisations in which a certain level of service is agreed, in particular in relation to the quality and performance of the data communications service
Good to know
  • Valdkond ICAO lisade põhjal loodud klassifikaatori järgi: Lennuliikluse korraldamine
teenustaseme kokkulepe

Kooliinformaatika terminibaas

ID 1122877 Last modified 11.10.2024
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Domain information systems & networks
  • lepe IT teenuseosutaja ja kliendi vahel, mis kirjeldab IT teenuse, dokumenteerib teenustasemete sihid ja spetsifitseerib IT teenuseosutaja ja kliendi vastutused
  • an Agreement between an IT Service Provider and a Customer, what describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer
teenustaseme lepe
Usage examples
  • Üks teenustaseme lepe võib katta mitut IT teenust või mitut klienti.

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