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kontaktide ja järjekordade reaalajas ja veaolukordi ennetav haldamine, et tagada kvaliteetne teenindus ja ärieesmärkide täitmine, real-time and error-prevention management of contacts and queues to ensure high-quality service and business goals
real-time management . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/real-time%20management/1/eng (14.07.2026)
