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is about resolving individual complaints and identifying opportunities to make systemic improvements, protsess, mis kajastab tootjate ja klientide vajadusi ning suurendab suhtlemist, the system by which a company deals with customers' complaints
kaebuste haldamine . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/kaebuste%20haldamine/1/est (07.07.2026)
