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vabatahtlik tegu, mis väljendab siirast tahet täita rõõmuga kliendi soov, the way that companies behave towards their customers, for example how well they treat them, kliendi vajaduste, (probleemi) tuvastamine ja rahuldamine (lahendamine) klienditeenindaja poolt
customer service . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/customer%20service/1/eng (19.06.2026)
