Kliendirahulolu käitumiseeskirja sätted võivad hõlmata eesmärke, tingimusi, piiranguid, kontaktandmeid ja kaebuste lahendamise protseduure. Standardis ISO 10001:2007 kasutatakse termini „kliendirahulolu käitumiseeskiri“ asemel terminit „kliendirahulolu käitumiskoodeks“.
Related provisions of the customer satisfaction code of conduct can include objectives, conditions, limitations, contact information, and complaints handling procedures. In ISO 10001:2007, the term “code” is used instead of “customer satisfaction code of conduct”.
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