raamistik, mille kohaselt teenuspakkuja (spetsialist, organisatsioon, süsteem) teadvustab trauma laiaulatuslikku mõju, tunneb ära trauma ilminguid ning reageerib neile, lõimides trauma-alaseid teadmisi asutuse igapäevatöösse ja praktikatesse, püüdes vältida korduvat traumeerimist, a program, organization, or system that is trauma-informed realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved with the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization