protsess, mille käigus kliendi suhe teenusepakkujaga lõpetatakse nii, et lahkumine oleks sujuv ja positiivne, hõlmates teabe üleandmist, teenuse lõpetamist, tagasiside kogumist ning edasise koostöö võimaluse säilitamist, the process of ending a working relationship with a client after a project is completed in a way that leaves them satisfied with the work and service—by wrapping up loose ends, completing final tasks and deliverables, transferring what they need to move forward by themself, and closing out things like accounts and the final invoice