hotellitöötaja, kelle peamiseks ülesandeks on hotelli külaliste assisteerimine pagasiga, külaliste professionaalne ja sõbralik teenindamine, jooksvate küsimuste lahendamine, info jagamine, teadete edastamine ja hotelli erinevate osakondade abistamine, a hospitality professional who welcomes guests, assists with their luggage, escorts them to their rooms, and answers questions about hotel services