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kliendi ootuste ja kogetud teeninduse subjektiivne võrdlus, an assessment of how well a delivered service conforms to the client’s expectations
teeninduskvaliteet . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/teeninduskvaliteet/1/est (23.07.2026)
