põhiprotsess, mis kulgeb horisontaalselt läbi organisatsiooni, luues väärtust kliendile,seda nimetatakse ka kliendile suunatud protsessiks (customer-faced process)
covers the essential value creation of a company, that is, the production of goods and services for which customers pay
core processes ... include design and development, manufacturing, marketing and sales, delivery, after-sales, and direct procurement (i.e., sourcing required for the making of products or the delivery of services)
