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kujutledav joon, mis eraldab kõik kliendile nähtavad teenindustegevused neile mittenähtavatest tegevustest, separates all service activities that are visible to the customer from those that are not visible
nähtavusjoon . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/n%C3%A4htavusjoon/1/est (01.07.2026)
