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a state when an organization delivers simultaneously high levels of customer satisfaction and high levels of productivity, seisund, milles organisatsioon pakub samaaegselt kõrget kliendirahulolu ja kõrget tootlikkuse taset
kulutõhus tippteenindus . Teenuste valdkonna terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//tee/kulut%C3%B5hus%20tippteenindus/1/est (27.07.2026)
