kõikehõlmav juhtimissüsteem, mille eesmärk on koondada kõik organisatsiooni juhtimise aspektid, näiteks planeerimine, strateegiad, poliitikad, eesmärgid, dokumentatsioon, ja protsessid klientidele orienteeritud ja organisatsiooni ärivajadustele vastavate teenuste disainimiseks ja arendamiseks
an all-encompassing management system meant to bring together all aspects of organization management such as: planning, strategies, policies, objectives, documentation, processes
It is also the main resource for the design and development as well as the transition into a service-oriented organization that meets its business needs proficiently
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