kriteeriumite kogu tagamaks IT teenuse funktsionaalsuse ja kvaliteedi vastavused nõuetele ning kindlustamaks IT teenuseosutaja valmisolekut teenindada uut IT teenust peale tema paigaldamist, a set of criteria used to ensure that an IT Service meets its functionality and Quality Requirements and that the IT Service Provider is ready to Operate the new IT Service when it has been Deployed
