Equipped with natural language processing (NLP) and analysis capabilities, the voicebot is able to express itself verbally and maintain a simple conversation via three fundamental technologies: - Semantic analysis, which allows it to deconstruct the sentence and analyse it as a whole. - Speech recognition, which enables it to give meaning to all the words. - Speech synthesis, which enables it to formulate a response in line with the customer’s request.
The main difference between voice bot vs chatbot is the voice assistant only communicates via voice. They ingest words from the speaker analyse and interpret them then respond and form a meaningful verbal exchange.
