a term in a contract may be considered in principle to be unfair if it creates "a significant imbalance" between the rights and obligations of the consumer and those of the seller or supplier and has not been explicitly negotiated by the two parties
Good to know
FR: clauses contractuelles abusives [WPG-1574]; clauses abusives dans les contracts [WPG-1574]
DE: missbräuchliche Klauseln in Verträgen [WPG-1574]
Horizontal consumer protection legislation also applies to all services of general interest. This horizontal legislation deals with issues of basic consumer protection such as unfair contract terms, distance selling, etc.
