en

customer satisfaction

1

Terminological databases

Metroloogia terminibaas

ID 1186920 Last modified 23.08.2026
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Domain Standardisation - Metrologyquality control
  • kliendi arusaam sellest, mil määral on kliendi ootused täidetud
  • customer’s perception of the degree to which the customer’s expectations have been fulfilled
kliendirahulolu
Usage examples
  • Kliendirahulolu võib tähendada, et kliendi ootus ei ole organisatsioonile ega isegi kõnealusele kliendile teada enne toote või teenuse kohaletoimetamist, kuid kõrge kliendirahulolu saavutamiseks võib olla vajalik täita kliendi ootus isegi siis, kui see ei ole välja öeldud ega kohustuslik. Kaebused on madala kliendirahulolu levinud tunnus, kuid nende puudumine ei tähenda tingimata kõrget kliendirahulolu. Isegi kui kliendi nõuded on kliendiga kokku lepitud ja täidetud, ei taga see tingimata kõrget kliendirahulolu.
customer satisfaction
Usage examples
  • Customer satisfaction can be that the customer’s expectation is not known to the organization, or even to the customer in question, until the product or service is delivered. It can be necessary for achieving high customer satisfaction to fulfil an expectation of a customer even if it is neither stated nor generally implied or obligatory. Complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction. Even when customer requirements have been agreed with the customer and fulfilled, this does not necessarily ensure high customer satisfaction.

Teenuste valdkonna terminibaas

ID 581260 Last modified 05.01.2021
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  • kliendi reaktsioon toodete või teenuste vastavusele tema ootustele ja vajadustele
  • a measure of how happy customers feel when they do business with a company

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